Running a Health Test

How to diagnose potential network and device health issues on supported client devices.
Smart Glasses Client
Web Portal
Smart Glasses Client

Perform these steps if Skylight is unable to connect to a network or if the device camera or microphone does not seem to be responding.

  1. Navigate to Settings.

  2. Navigate to the right-side of the view (until "Sign out of Skylight" is focused in the center of the screen).

  3. Navigate to the right five times to reveal the Troubleshooting section in the settings menu. Skylight displays a message that says 'N' more taps to enable Troubleshooting while performing this operation.

  4. After five successful forward navigation actions, the Troubleshooting section is added to the view:

  5. Select the Troubleshooting menu item, then select Health Tests.

  6. Skylight runs a series of network health and device tests.

  7. To view a detailed test result, navigate to the right, then select the test to see a breakdown.

Failed Network Health Test ?

If any one of the individual tests has failed, it is likely an issue with the current device's connection to the network or a firewall configuration problem.

Failed Device Health Test ?

If the device's camera or microphone has failed , it frequently can be easily restored to working operation by restarting the device.

Web Portal

Perform these steps to diagnose potential network issues when the Web Portal is not connecting to your network or frequently loses its connection.

  1. The Skylight Web portal automatically monitors for a stable network connection and displays a notification if a network problem is found via a red "no-network" icon in the upper-right of the portal:

  2. Select the red icon to open the Skylight Network Test dialog.

  3. Skylight displays individual status for the current network's WebSocket Latency, MQTT Latency, and API Latency.

  4. Select the RUN AGAIN button to perform a new network test.

If any one of the individual tests has failed, it is likely an issue with the current device's connection to the network or a firewall configuration problem.

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